I just finished reading How to Talk So Kids will Listen & Listen so Kids will Talk and WOW! I've heard about this book off and on through my years as a parent, but I never had a chance to pick it up until recently when it was recommended to help me develop my own "script" for addressing the needs of one of my grade schoolers. I've already used some of the techniques not only when listening and talking to my children, but also with co-workers, friends, and other people I encounter every week.